Deleting a GenixEdu account
GenixEdu (web and Android app) is provided by TRONICGEN (PVT) LTD. Accounts are created by an institution for its own staff, so how an account is deleted depends on whose it is.
A staff account (teacher or office staff)
Ask your institution's administrator. In Staff Management they can deactivate your login, or archive and then permanently delete your staff record.
If you cannot reach your administrator, email genixedu@tronicgen.com from the email address on your account, with your name and your institution's name. We will pass the request to the institution, which controls the records it keeps about its staff.
An institution's account, and all of its data
The institution's administrator emails genixedu@tronicgen.com from the institution's registered email address, asking for the account to be closed and its data deleted.
We confirm the request with that administrator, then delete the institution's account and its data within 30 days: staff accounts, student records, attendance, marks, fee records, messages and uploaded files.
What is kept
Invoices and payment records between the institution and TRONICGEN (PVT) LTD are kept for as long as tax and accounting law requires, and then deleted.
A certificate the institution has already issued is a paper the student or staff member holds; deleting the account does not recall printed copies.
Questions
Email genixedu@tronicgen.com. See also our Privacy Policy.